Refund Policy

Returns

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items:
Gift cards
Downloadable software products
Phone card pins or electronic top-up
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 7 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@ksmultimedia.sg.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately special sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. For defective products, we are looking into original design defect only. It is not applicable to user’s mishandling, normal wear and tear and other external factors.
If you need to exchange it for the same item, send us an email at customercare@ksmultimedia.sg and send your item to: #02-65D 111 North Bridge Road Singapore SG 179098.

Shipping
To return your product, you should mail your product to: #02-65D 111 North Bridge Road Singapore SG 179098

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.