PHONE CARDS AND ETOP-UP
HOW DO YOU SEND PHONE CARD INFORMATION AFTER PURCHASE?
For physical card purchase, we will send card pin in email. For electronic topup (E topup), we will top up directly to the phone number you provided.
I LOST MY CARD INFORMATION BUT THE CARD STILL HAS SOME CREDIT IN IT. HOW CAN I RETRIEVE THE INFORMATION AGAIN?
Log into your account and retrieve from transaction history under your account.Or you can retrieve information from transaction email.
CAN I DO E TOPUP TO OTHER MOBILE NUMBER NOT BELONGED TO ME?
Yes, you can top up for any mobile number of your loved ones. But make sure that their mobile number is correct. Unless, you will not get refund for wrong topup. See our Refund Policy.
WHY I DID NOT RECEIVE CARD INFORMATION EMAIL AFTER PURCHASE?
Sometimes our email will go into your spam mail box depending on your mailbox spam setting. You need to change your spam setting to allow our email to go into your mailbox next time. Also make sure that you provide the valid email address.
WHY WAS MY E TOPUP UNSUCCESSFUL?
The most probable problem is wrong mobile number you provided. Make sure your intended mobile number again before you proceed to another purchase. The other possible reasons are – your intended prepaid account has expired or been terminated or not been activated yet. For automatic activation, please make the first outgoing call or sms.
I GOT CONNECTION PROBLEM. HOW TO SOLVE IT?
Only card manufacturer will be able to help you regarding all connection problems, not limited to the following:
1) call failure
2) over deduction of credit balance
3) call interruption
4) poor voice quality.
For these issues, contact customer service of the card manufacturer, which can be found on card information on our website. Sometimes you will be asked to provide serial number and other card information. You can contact us for these and we will be ready to help you.
On the ground of confidentiality of the data, normally card manufacturer would like to talk to end customer directly. We are not obliged to help you on this case. Select your card prudently based on your experience. Also we do not refund for these problems as well. See our Refund Policy.
UPON MY FIRST USAGE OF THE CARD, I FOUND NO VALUE IN THE CARD OR I WAS INFORMED THAT THE PIN WAS INVALID. HOW TO SOLVE IT?
You can call or email to us for this issue before you contact card manufacturer. We may have data entry error and will re-confirm the pin number for you. Once we confirm that the pin number is correct, you can proceed to contact card manufacturer. But most of the time, you encountered this problem because of:
1) wrong dial number
2) repeated wrong pin/card number entry
3) accidental/inadvertent transfer of fund to another card
4) accidental/inadvertent transfer of fund to your phone number for callback cards
We are not obliged to help all these issues. Only card manudacturer can solve your issues since they have the visibility of the card information. Make sure you protect your pin/card number safely if you could not consume during the first time.
HOW DO I GET REFUND FOR DEFECTIVE CARDS?
For refund, we would like you to refer to our Refund Policy. Once we confirm with manufacturer that card is defective, we will proceed for refund.
As we mentioned there, it will take some time to confirm the defective card with manufacturer. In the mean time, for your convenience, we recommend you to buy another card to fulfill your calling need. You shall not disclose the card information to third party before you contact us. If the card information is misused by third party, you will not get any refund.
CAN I GET BACK REFUND FOR E TOPUP TO WRONG MOBILE NUMBER?
No. Make sure that your intended mobile number is correct before you proceed to purchase.
CAN I SELL THE PHONE TO YOU ONLY WITHOUT PURCHASE? WILL YOU REDUCE YOUR BUY-BACK PRICE LISTED HERE?
Yes you can sell your used or new phones without any purchase from us. The prices listed here will not be reduced as well. But if you purchase from us, we will give further discount on your purchase item.
DO YOU DO COLLECTION SERVICE?
At this moment, we do not have collection service for both new and used phones. You need to come down to our retail shop front at #02-65A Peninsula Plaza.
WHAT DOES “LOCAL WARRANTY” MEAN?
It means this mobile phone is originally intended for Singapore market and fully supported by local manufacturer or distributor service centers.
WHAT DOES “EXPORT SET” MEAN?
“Export” means this product is imported from other mobile markets than Singapore. Therefore you will not get local manufacturer’s warranty. Other than local manufacturer warranty, products are genuine and supported by our in-house service warranty. We do not sell any fake or clone product. All our export sets are unlocked and no restriction to use in any country.
PAYMENT, DELIVERY AND EXCHANGE
DELIVERY AND STORE PICK UP
CAN I COME DOWN TO YOUR RETAIL SHOP FOR PURCHASE INSTEAD OF ONLINE?
Yes you can come down to our retail shop, which is located at #02-65A Peninsula Plaza Singapore 179098, near City Hall MRT. Usually you will get cheaper or the same price as online.
HOW LONG WILL IT TAKE TO DELIVER THE PRODUCT AFTER PURCHASE?
Usually it will take about one day after purchase. Sooner or later than that is depending on your payment mode and availability of the product. But we will inform you as soon as possible if your order is unavailable on time.
WHERE DO YOU SHIP CURRENTLY?
For physical products, we ship Singapore locally and to Myanmar (Yangon area) only at the moment. For rest of the world, you may purchase phone cards with digital download option.
HOW DO YOU CONSIDER SHIPMENT DELIVERY IS SUCCESSFUL?
Delivery is considered successful based on the delivered status of the tracking number of the delivery service provider. Delivery is also considered successful even if you are not the recipient of the goods at your specified address. To avoid this, we advise you to provide valid delivery address where you can receive the goods at expected delivery time. For example, you may give your office address during working hours.
FOR STORE PICK-UP, CAN I COME DOWN IMMEDIATELY AFTER THE PURCHASE TO COLLECT THE GOODS?
It is advisable to inform us before you come down to make sure availability of the product you ordered.
WHAT DO I NEED TO BRING WITH ME FOR STORE PICK-UP?
Your original NRIC/Passport is required to collect the goods. We need to photocopy it to prevent fraudulent transaction claim.
CAN I REQUEST SOMEONE TO COLLECT ON MY BEHALF?
Yes, but he/she needs to provide his/her original NRIC/Passport to photocopy.
CAN I USE P.O BOX AS DELIVERY ADDRESS?
No, we will deliver to full address only.
I DID NOT RECEIVE THE PRODUCT. WHAT SHALL I DO?
If you do not receive the product 3 working days after we confirm to deliver, you should call us to inform. If you have opted for non-registered mail, we will not be responsible for the loss. Unless, we will help you check with the shipping provider and if necessary we will replace a new one for you.
EXCHANGE AND RETURN
CAN I RETURN DEFECTIVE PRODUCT TO YOU? WILL YOU EXCHANGE NEW ONE FOR ME?
Yes but you have to bear for the return cost. All defective products are subject to our assessment and we are looking into original design defect only. It is not applicable to user’s mishandling, normal wear and tear and other external factors. For manufacturer warranty, you can proceed to manufacturer’s service center directly. For exchange, refer to our Refund Policy.
CAN I EXCHANGE THE PRODUCT AFTER IT WAS DELIVERED?
Yes provided you have not used the product. For exchange of defective product, refer to Refund Policy.
CAN I CHANGE THE PRODUCT AFTER THE PURCHASE BUT NOT DELIVERED YET?
Yes, you have to make a call to us before we deliver to you. Change is subject to availability of the product you requested. Your payment has to be adjusted accordingly.
CAN I CANCEL THE ORDER AFTER PURCHASE?
Yes if we have not shipped out yet. If we have shipped out to you, as long as the product is unused as original condition as we sent to you and it is not more than 7 days, you can send back to us at your own arrangement for refund.
PAYMENT AND REFUND
WHAT CURRENCY ARE YOU ACCEPTING NOW?
We accept SGD (Singapore Dollar).
FOR BANK DEPOSIT, WHICH BANK ACCOUNT I HAVE TO TRANSFER TO?
You can transfer to DBS current 003-932191-0. Please notify us to 96570297 via sms/whatsapp/viber after transfer is done.
IF I WANT TO TRANSFER FROM OTHER BANK ACCOUNT TO YOUR POSB ACCOUNT, WHAT IS THE MOST CONVENIENT WAY TO DO IT?
PAYNOW apparently becomes defacto standard for mobile payment for inter-bank transfer in Singapore. We recommend to use PAYNOW as an immediate and most convenient payment solution. Even it can notify the users the transaction information in sms so we do not need to log in to check our account for verification. It will speed up the transaction process.
HOW WILL YOU MAKE REFUND FOR ORDER CANCELLATION?
We will refund according to your payment mode. Let say you paid by Paypal, refund will be made via Paypal. You can’t request cash refund for Paypal payment.
FOR STORE PICK-UP, CAN I PAY BY PAYPAL?
No, we do not accept Paypal payment for store pick-up. You can pay by bank transfer, GrabPay, AliPay or in cash upon collection.
ANY TRANSACTION FEE FOR PAYNOW, GRABPAY AND ALIPAY?
Currently no transaction fee charged from service provider. AliPay will start collecting transaction fee from 2019.
MYREPUBLIC FIBRE BROADBAND
WHAT DO I NEED TO HAVE FIBRE BROADBAND AT HOME?
To use fibre broadband, NetLink Trust/OpenNet must have installed (a) the required fibre infrastructure in your area and (b) the Termination Point (TP) on your premises.
The NetLink TP contains optical fibre cables and connects to the rest of the Next Gen NBN. It’s a physical line from your address to the wider network.
If you’re interested to sign up with MyRepublic and your location does not have TP yet, MyRepublic will automatically coordinate with NetLink and schedule all the installation appointments required.
You do not have to contact NetLink directly for your TP installation.In fact, having MyRepublic schedule both installation appointments together is usually much faster.
For business customers
NetLink will need to install a TP on your premises unless the previous occupant of your location, or your landlord, has arranged for the TP to be already installed.
CAN I HAVE MULTIPLE BROADBAND SERVICES RUNNING AT ONCE?
Yes, you can!
The NetLink TP has 2 ports that allow for a minimum of 2 fibre broadband services running at the same time. Do take note that activating the 2nd port of the TP will take around 4 to 8 weeks across all households in Singapore.
HOW IS MYREPUBLIC FIBRE BROADBAND BETTER?
Unencumbered by legacy systems from decades-old telcom networks, and building on the latest network technology, MyRepublic’s fibre broadband network is uniquely designed for how you use the internet today.
The cornerstone of every MyRepublic user’s online experience is MyRepublic’s network data prioritisation system. This system allows MyRepublic to run its network unlike any other operator: identifying and assigning different bandwidth priorities to different types of internet data traffic.
Very High Priority
- Voice over IP (VoIP)
- Network Protocols (DNS & SSL etc.)
- Video Streaming
- Web Surfing
- File Sharing (includes BitTorrents)
This is especially important when a network gets busier with many users online at the same time, such as during nighttime. These periods are commonly known as “peak hours”, when network congestion can give rise to slow loading times or large buffering times.
With MyRepublic’s data prioritisation system, time-sensitive applications such as video streaming, gaming and voice chat are assigned a special higher priority. Like having their own express lane on a busy highway, this prioritisation lets them enjoy uninterrupted, seamless performance during peak hour periods.
This adaptable system also allows MyRepublic to manage network traffic without throttling or imposing a hard speed cap on popular file-sharing applications such as BitTorrent.
Although on a lower priority than streaming or gaming, P2P file-sharing traffic is allowed to run at maximum speeds with remaining network bandwidth. This allows downloads to reach their highest possible speeds without impacting more time-sensitive applications.
I ORDERED A PREMIUM/GIFT ALONG WITH MY FIBRE BROADBAND. HOW CAN I COLLECT IT?
If your fibre broadband comes with a premium or gift (phone, laptop etc.), you will receive instructions on where to collect them via email after you clear your first months’ MR bill.
All premiums will be distributed by Oro Redemption Centre unless stated otherwise.
Billing will start within 10 days after successful installation.
The account holder’s NRIC will be needed for all collections (and an authorization letter if a 3rd party is collecting).
Oro Redemption Centre:
2 Leng Kee Road, #05-11 Thye Hong Centre, 159086
Mon-Fri: 10AM to 6PM
Sat: 10AM to 3PM
Closed on Sun and Public Holidays
For the PlayStation 4 bundle, payment and collection is to be done at Sony Care store after clearing your first MR bill.
Sony Store, 313@somerset, 313 Orchard Road #02-28, Singapore 238895
Daily: 1000Hrs – 2000hrs
HOW SOON AFTER SIGNING UP WILL MY FIBRE BROADBAND BE INSTALLED?
This depends on a number of factors, such as the status of fibre rollout to your home or whether you have a pre-existing fibre broadband subscription with another ISP.
MyRepublic will take 3 working days to process your order and verify all your submitted documents before your order is confirmed.
- NO pre-existing fibre susbscription
You have a TP installed in your home and currently have no active fibre subscription with any ISP. Estimated installation date after order is confirmed: Within 7 working days.
- With pre-existing fibre susbscription
You have a TP installed in your home and currently have an active fibre subscription with another ISP. Estimated installation date after order is confirmed: for 2nd port activation, insufficient capacity delay will take between 4 to 8 weeks to resolve.
- No active TP pointed installed yet
MyRepublic will liaise with NetLink Trust to install a Termination Point in your home once the order is confirmed. Estimated installation date after order is confirmed: Between 2 to 4 weeks.
- RECONTRACTING CUSTOMER
You are a current customer applying to recontract your fibre broadband subscription with MyRepublic (yay!). Estimated installation date after order is confirmed: Within 7 working days
I NEED TO RESCHEDULE MY INSTALLATION APPOINTMENT. IS THERE ANY PENALTY?
If you wish to reschedule your service installation, there is no penalty if your request is made more than 24 hours before the scheduled time.
If you wish to reschedule your Termination Point (TP) installation appointment with Netlink Trust– who manages all TP-related installations and activation– it will be subjected to NetLink’s approval.
I’M MOVING HOUSE SOON. CAN I CONTINUE MY FIBRE BROADBAND PLAN AT A NEW ADDRESS?
Yes, you can continue your fibre broadband plan at a new location if your new address is fibre ready and TP point is working.
If your new TP point is not ready yet, it will incur additional TP installation charge from NetLink Trust ($235.40/$481.50).
There will also be a relocation charge of $58 if you are still on contract. This is intended to cover:
- The cost of deactivating the fibre broadband service at your old address, including an on-site technician visit
- The cost of activating and installing the service at your new address, including an on-site technician visit
The $58 relocation charge will be waived if you recontract within 3 months of the relocation date.
Please note that NetLink Trust, as with new orders, can take 2 to 4 weeks to provision fibre broadband service to an address, we recommend arranging for the relocation 1 month in advance.
Kindly also double-check that your new service address is fibre ready — regretfully we will not be able to suspend or extend your service contract if your new house is unable to support fibre broadband.
To begin your relocation request, go to your MyAccount > Manage My Plan > Submit Relocation Request to submit a request. Once submitted, MyRepublic customer service staff will contact you in 5 working days to arrange for an appointment. Do note that your relocation request may be subject to MyRepublic’s approval. Do contact us if you need our help on this arrangement as well.
REQUEST FOR TERMINATION OF CONTRACT
If you would like to terminate your subscription:
- Apply for termination via online support and email: email@example.com
- Call MyRepublic customer care hotline for assistance
There is a minimum processing period of 5 working days for all requests.
Do take note that if there’s an existing contract, you will be charged an early termination fee.
The fee is calculated by: (the remaining months in-contract) x (your subscription rate) (promotion-specific cancellation charges).
Other fees may also apply, such as collection of ONT/equipment.
DO I NEED STATIC IP?
You may need a Static IP if you are looking to:
- Host your own web servers
- Use devices such as CCTV (surveillance cameras) and NAS
- Get remote access to your home workstation
Do note that a Static IP add-on is not meant to boost your internet surfing or download speeds.
Static IP applications come with a one-time charge of $50.
If you relocate to a different address, you will be provided with a different IP.
Apply for Static IP in MyAccount here!
WHAT ROUTERS DO MYREPUBLIC OFFER?
|Router Name||ASUS RT-AC88U||MyRepublic Wi-Fi Hub|
|Standard Retail Price|
(before your promotion’s discount)
|Expected Wireless Speed* over|
2.4 GHz band
|25 Mbps – 80 Mbps||20 Mbps – 80 Mbps|
|Expected Wireless Speed* over|
5.0 GHz band
|80 Mbps – 320 Mbps||60 Mbps – 220 Mbps|
*Actual performance will depend greatly on factors that specific to your house and devices in use, including distance from the router, the mix of wireless products and operating systems used, wireless interference, building materials and construction and other conditions. These provided values are estimates assuming no obstruction and maximum 5m distance. For best performance out of your broadband plan, we recommend a direct LAN cable connection.
CAN I USE MY OWN ROUTER WITH MYREPUBLIC?
Sure you can!
MyRepublic does not impose any restrictions on which router brand or model you can use with their network, like VLAN tagging. You’re welcome to purchase your own preferred router.
Just make sure the router used is Gigabit ready to enjoy optimum speeds with MyRepublic!
CAN MYREPUBLIC PROVIDE TECHNICAL SUPPORT FOR A ROUTER I DIDN’T GET FROM THEM?
MyRepublic is unable to guarantee complete troubleshooting or technical support for routers not obtained through them. As there are many router brands and models available in the market, each with their own individual features and components; MyRepublic may not be familiar with your particular router’s specifications.
If the router you have is still under warranty, we’d suggest contacting the distributor or shop you purchased your router from for technical assistance.
MYREPUBLIC WI-FI HUB WARRANTY AND TECHNICAL SPECIFICATIONS
MyRepublic Wi-Fi Hub comes with 2-year warranty starting from the point of installation.
Wi-Fi Hub Technical Specifications
Non-Service-Affecting Platform Software upgrades (dual bank memory)
256 MB RAM (DDR3)
128 MB Flash
Power (red, green)
Internet (red, green)
Wireless 2.4GHz (green)
Wireless 5GHz (green)
USB Master Capability
x2 USB 2.0 interfaces
220cm by 48cm by 172cm
Wi-Fi on/off button (acting with dual function as LED on/off button)
Dual-band concurrent Wi-Fi interfaces:
IEEE 802.11n 2.4 GHz using 2×2, high power, maximum 24dBm
IEEE 802.11ac 5 GHz using 3×3
WPS Wi-Fi Protected setup
Up to 4 SSID support for each radio
1xGigabit Ethernet WAN port
4×10/100Mbps/1Gigabit LAN ports
0° – 40° C (32 – 104 F) & Humidity: 20% to 80%
ASUS ROUTERS WARRANTY
As long as you have purchased an ASUS router through MyRepublic, Avertek will provide technical support for the purchased router if it is still covered by its 3-year warranty regardless of your MyRepublic contract..
For example, if you bought a router at sign-up and completed your 24-month contract, you will get to keep the router and it will remain under warranty for another year. During the waranty period, you may bring your router to Avertek office or call their support hotline if you encounter any router issues.
Items needed for warranty claim:
- Physical router
- Customer acceptance form (proof of installation)
Avertek office and contact details:
25 KALLANG AVENUE #03-03
Contact: 65 6341 7839
Operating hours: 9.30am – 6.00pm, Mon to Fri (except Public Holidays)
Avertek Service Centre will be closed during CEE & PC Show 2017 (1st – 4th June 2017)
Service Centre will resume operation on 5th June 2017, Monday 12pm
Nearby bus services: 2,7,12,13,32,33,51,63,67,80,100,197,980
MRT: Kallang/ Lavender
WHAT IS MYREPUBLIC HOME VOICE?
MyRepublic Home Voice is a digital voice service: a telephone service transmitted over the internet.
Also known as Voice over Internet Protocol (VoIP), a digital phone service uses your broadband connection to receive and send out calls, as opposed to traditional copper wires.
Digital voice offers several clear advantages over traditional phone service, such as:
- More consistent, high quality audio at a more affordable price
- More savings for long distance calls
- Value Added Services such as Caller ID, Call Forwarding and Voice Mail, available as packages
- Ability to make and receive calls anywhere as long as you sign in to your VoIP account
WHAT PAYMENT OPTIONS ARE AVAILABLE? AND HOW CAN I CHANGE IT?
Currently, accepted payment methods are credit card (VISA and MasterCard), debit card or GIRO.
As a new customer you will be asked to provide your payment method details on the Service Application form during sign up.
Unfortunately these partner cards are not supported:
- Citi debit card (Citibank)
- AMEX credit card
Updating Your Credit or Debit Card Details
If you wish to change/update your payment method to a another credit/debit card, login to MyAccount – our customer portal.
Under the section “Payment Information”, you can click on the “Edit” button to enter your new card payment details here.
If you wish to update your payment method to GIRO using POSB or DBS, you may setup GIRO arrangement via Internet banking (iDDA).
Please refer to this direct link (click here) for iDDA set up.
WHEN WILL I RECEIVE MY BILL AND GET CHARGED?
Your First Fibre Broadband Bill
Your first MyRepublic broadband bill dated the same day as your Service Installation and generated within 3 working days after. This first bill will contain:
- Any installation or set-up fees, if applicable
- Your first month’s broadband subscription
This bill, and your future MyRepublic subscription bills will come in the form of online invoices posted on MyAccount, MyRepublic’s customer portal. Your MyAccount login information should have been sent to you in an email within 3 days of your MyRepublic order getting processed.
For your first bill, your card payment method will be charged 7 working days after your Service Installation.
If you are using GIRO as your payment method, GIRO deductions take place on the 7th, 14th, 21st and 28th of the month.
Your Regular Subscription Bills
Your monthly bill will repeat on the same day every month from the first invoice.
E.g. if your broadband was started on the 8th of February, your monthly bills will be dated the 8th of every month and generated on the 10th or 11th of the month.
As a rule, your payment method will be charged 7 working days after your invoice date (the date of the month you had your Service Installation). An email reminder will also be sent to you when your online bill is generated in MyAccount.
HOW DO I LOG IN TO MyAccount?
Your MyAccount login information is sent to you a few days after your fibre broadband installation.
This is what you should see after logging in!
Wondering what you can do with MyAccount? Check out MyRepublic MyAccount features support page.
Note: If you have not received a welcome email from MyRepublic by the time your Service Installation appointment has been confirmed, please check your email spam box. Since it’s your first email from MyRepublic, there’s a good chance it may have gotten sorted out as spam. To keep up-to-date on your MyRepublic bills and important service notifications, do make a note to put emails from @myrepublic.com.sg addresses on your email whitelist.
WHAT CAN I USE MyAccount FOR?
1) View and edit your personal information, such as your:
- Contact information (e.g. email, home address, phone number)
- MyAccount password
2) View and edit your billing information, such as your:
- Billing and invoice history
- Payment method to a new credit/debit card
3) View, sign up for or discontinue your value-added services, such as:
- Static IP
- Internet Security services
- Dual fibre add on
4) View, apply for or cancel your Home Voice services, such as:
- A new Home Voice number
- Home Voice Value-Added Services e.g. Voice Mail, Call Forwarding
- Usage and invoice history
I’VE LOST MY MyAccount PASSWORD. WHAT SHOULD I DO?
Your MyAccount is tied to the registered email of your internet subscription. If you forgot the password, you can reset your password here!
Do check your email inbox and junk folder for the password reset email.
If you changed your registered email or did not receive the password reset after 15 minutes, contact MyRepublic Customer Care by submitting a Support Ticket or by giving MyRepublic a call at 6717 1680. MyRepublic will assist to update your registered email and send you a new password reset accordingly.
WHAT IS BOUNDLESS DATA?
All MyRepublic Mobile plans feature Boundless Data, which means you won’t ever be charged a cent more for going over your data allowance. Instead, you’ll get slower speeds – slower but still fast enough for you to keep on surfing, messaging, calling non-stop.
WHERE CAN I CHECK ROAMING RATES? HOW TO ACTIVATE IT?
For data roaming rate, please check at https://mobile.myrepublic.com.sg/plans/roaming
For call roaming rate, please check at https://mobile.myrepublic.com.sg/plans/roaming/zone.
Before you leave Singapore – do enable your roaming service via our MyRepublic Mobile app & on your mobile to enjoy our roaming service overseas!
HOW MANY MOBILE LINES CAN I SUBSCRIBE TO?
Each subscriber can sign up to 5 mobile lines, however, it will be subjected to our business guidelines. If you need more information, please do not hesitate to contact us.
CAN I SELECT MY PREFERRED MOBILE NUMBER WHEN I SIGN UP THE SERVICE?
We have a list of mobile numbers that you may select from when you are signing up for a new mobile service with us. You can also choose to retain your current number by submitting a number porting request.
WHAT TYPE OF SIM CARD I WILL BE GETTING?
You will be issued a 3-in-1 SIM which will allow you to switch between Nano SIM, Micro SIM and Standard SIM.
IS MYREPUBLIC SIM CARD NFC ENABLED?
Currently, our SIM card is not NFC (Near Field Communications) enabled. Therefore, EZ-Link NFC payment is not available. The following services will not work:
- M1 – M1 Mobile Wallet
- Singtel – Dash
- StarHub – SmartWallet.
However, others services which use NFC technology e.g. Apple Pay or Samsung Pay or Google Pay may still work as it is handset dependent. Please check with the relevant handset manufacturer for more information.
I HAVE BEEN ASKED TO PLACE DEPOSIT FOR THE SERVICE. WHY IS IT SO?
Yes! Credit Verification is a standard part of our order process. We may ask for a guarantee deposit from our soon-to-be customers depending on the outcome of our verification measures.
Don’t worry, this guarantee deposit will be refunded to you after you terminate your service with us. Refund will take around 4 to 6 weeks to process.
WHAT ARE APPLICABLE ONE-TIME CHARGES?
Here are some common one-time charges applicable to Mobile Service customers that may apply on top of your subscription:
- Mobile Plan Change Fee – No Charge
- Delivery Fee – No Charge
- SIM Re-delivery Fee – $21.40
- Mobile Service Deposit – Up to $200 per line
- Mobile Order Cancellation Charges – $48.15
- SIM Replacement (Lost / Damaged) – $32.10 (Delivery inclusive)
- Number Change Request Fee – $32.10
- Payment Default Fee – $10.00
- Service Suspension and Reactivation Fee – $21.40
For the full list of Mobile Service One-Time Charge, please click here.
HOW DO I CHECK MY SIGN-UP AND DELIVERY STATUS?
You will receive emails to update you on your sign-up status at the following stages.
– Successful submission
– Account creation
Upon the pick-up of your order, our delivery partner will also send an SMS to allow you to track your order delivery status.
CAN I CANCEL MY ORDER?
Yes, you may cancel your order. Please note that there will be a one-time order cancellation fee if you wish to cancel your order after your order has been approved. Please read our terms and conditions for more details.
I HAVE MISSED MY ORDER DELIVERY. WHAT SHOULD I DO?
Not to worry! Our delivery partner would have dropped you an SMS and reached out to you if the delivery was unsuccessful. You may contact the delivery agent directly if you have missed your delivery today.
Please note that a $21.40 sim re-delivery fee will apply if you have missed our initial delivery attempt(s) and rescheduling of delivery is required.
HOW DO I ACTIVATE MY SIM CARD?
Your sim card would have been activated upon delivery. You may use your new MyRepublic mobile service immediately. Your phone’s Access Point Name (APN) settings allow it to connect to the MyRepublic Mobile 4G network. Instructions on how to configure your phone’s APN can be found in your MyRepublic SIM card’s packaging.
WHAT CAN I USE MYREPUBLIC MOBILE APP FOR?
The MyRepublic Moblie App is available via Apple App Store and Google Play. You can use the app
- checking usage status
- managing add-on services
- managing roaming service
- changing the plan
- checking bill
- updating the profile
HOW DO I LOG IN TO MYREPUBLIC MOBILE APP?
|For New Customers|
The login credentials are provided along with the acknowledgement and welcome email.
Please check the email inbox which was registered during the sign-up.
For current MyRepublic customers
Please log in using your MyAccount user ID and password.
In the event that you should forget your password, please use the “Forgot password” link found on the application and follow the steps provided via the registered email in order to reset your password.
Note: If you have not received a welcome email from us by the time your order has been confirmed, please check your email spam box. Since it’s your first email from MyRepublic, there’s a good chance it may have gotten sorted out as spam.
To keep up-to-date on your MyRepublic bills and important service notifications, do make a note to put emails from @myrepublic.net addresses on your email whitelist.
WHY DO I GET LITTLE OR NO COVERAGE IN SOME AREAS?
HOW DO I TERMINATE THE SERVICE?
Before you go, please make sure that you have no outstanding bills with us.
Please note that full month subscription & any charges incurred during the month will be charged to your final invoice. You may call us MyRepublic @ +65 6717 1680 (9am to 9pm) or email your termination request to @ firstname.lastname@example.org.